Disney+ won't load? 9 fixes

You open Disney+, see the spinning logo, and either nothing happens or it kicks you back to the home screen. The fix is almost always one of: an outdated app, a frozen streaming device, or Disney's servers having a bad day.

1. Check if Disney+ is down for everyone

Disney+ has full outages every few months. Before you spend an hour troubleshooting, check:

• downdetector.com/status/disney-plus
• The @DisneyPlusHelp Twitter account

If thousands of people are reporting the same issue right now, that is your answer. Wait.

2. Restart your streaming device

Almost every "Disney+ won't load" problem clears up after a power cycle.

• Smart TV (Samsung, LG, Sony, Vizio, etc.): unplug the TV from the wall for 60 seconds. Plug it back in.
• Roku: Settings > System > Power > System restart. Or unplug for 30 seconds.
• Fire TV Stick: Settings > My Fire TV > Restart. Or unplug for 30 seconds.
• Apple TV: Settings > System > Restart.
• Chromecast with Google TV: Settings > System > Restart.
• Game console: hold the power button until it fully shuts down, then turn it back on.

3. Update the Disney+ app

An outdated app stops working when Disney updates its servers.

• Smart TV: open the app store, find Disney+, install updates.
• Roku: highlight the Disney+ tile on the home screen, press the * button, choose Check for updates.
• Fire TV: Settings > Applications > Appstore > Automatic Updates on. Then long-press Disney+ on home and choose Update.
• Apple TV: updates are automatic; force update by deleting the app (hold the app icon, press the play/pause button, Delete) and reinstalling.
• Phone / tablet: open App Store or Play Store, search Disney+, tap Update.

4. Clear the app cache (Fire TV, Android TV, Google TV)

A bloated cache makes Disney+ fail to open or crash on launch.

Fire TV:

1. Settings > Applications > Manage Installed Applications.
2. Find Disney+.
3. Choose Clear cache, then Clear data if cache alone did not fix it.

Android TV / Google TV:

1. Settings > Apps > See all apps > Disney+.
2. Clear cache. Then Clear data if needed (you will sign in again).

Roku and Apple TV do not have per-app cache clear. Just delete and reinstall the app.

5. Reinstall the Disney+ app

If updating and clearing cache did not work, remove and reinstall.

1. Uninstall Disney+ from your device (steps vary by TV brand, but usually long-press the icon or find Manage Apps in settings).
2. Restart the device.
3. Reinstall from the app store.
4. Sign in with your Disney email and password.

6. Check your internet speed

Disney+ needs at least 5 Mbps for HD, 25 Mbps for 4K. Most home internet is fine, but if your Wi-Fi is weak in the TV room, it falls below that.

• On a phone near the TV, run a speed test at fast.com.
• Under 10 Mbps at the TV location? Your Wi-Fi is the problem. See our slow internet guide and router placement guide.

7. Sign out everywhere and sign back in

Sometimes Disney's account servers get confused about which devices are signed in. The fix:

1. Open a web browser and go to disneyplus.com.
2. Sign in. Click your profile (top right).
3. Click Account > Log out of all devices.
4. Wait a minute, then sign in again on your TV.

8. Disney+ subscription or billing issue

If your card on file expired or a payment failed, Disney+ stops working without much warning. Check at disneyplus.com > Account > Billing Details. If you are part of a Verizon, Hulu, or other bundle, check that the bundle is still active in your provider's account too.

9. Specific error codes

HDMI / soundbar specific (error 39 and 83)

If you see error 39 or 83, Disney+ thinks the cable or soundbar in your setup cannot protect 4K HDR content.

• Try a different HDMI cable (use the one that came with your streaming device, or a known "high speed" cable).
• Bypass your soundbar. Plug the streaming device straight into the TV. If it works, the soundbar is the problem (it may need a firmware update or an HDMI 2.0+ port).
• Restart everything in the chain: TV, soundbar, streaming device.
• Switch to a different HDMI port on the TV (some ports support HDCP 2.2, some do not).

Disney+ keeps logging me out

If you keep getting kicked out of Disney+ or asked to sign in repeatedly:

• Someone shared your account or password got changed.
• You hit the device limit (Disney+ allows 4 simultaneous streams).
• Disney's "concurrent stream" enforcement kicked in. Sign out other devices in your account.
• Update the app.